General Questions

Yes, we do accept orders through Whatsapp or Facebook. However, we strongly recommend that you purchase your items through the website.
Whatsapp no : +6018-250 0123
Instagram: @YourGuttMY
Facebook: @YourGutt

You will receive an order confirmation email at the email address you provided. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
You are allowed to change your order items before shipping. We are happy to help you. However, once your order is shipped there is nothing we can do. Unless the product falls under the return/refund policy.
If the order has not been packed or sent we will be happy to refund 100%. However, cancel is not allowed once your order is shipped unless it falls on the return/refund policy.
If you need any assistance please call us +6018-250 0123.
We allow a return and refund of YourGutt™ products that you have purchased with the criteria that they are defective, expired upon purchase, wrong orders.
Firstly, you can check whether the email has been sorted to your spam or other mailbox. Every complete order should get a status email. If you did not get one, your email address may have been entered incorrectly. If you need any assistance please call us +6018-250 0123.
If a parcel arrives damaged, snap photos of the damaged box before you open the parcel. Then open the package and carefully check your goods for signs of damage. If they do prove to be damaged, take photos of any damaged items. Reseal the box, send us the photos and we will get back to you shortly on the process of return/refund of goods. If you need any assistance please call us +6018-250 0123.


We usually pack your orders the next day after you are done making payment. For West Malaysia, it will take 3-10 working days to arrive and for East Malaysia, it will take 5-14 working days to arrive. However, there may be delays on Monday, Public Holidays, and Company Trips.
We are not responsible for any physical (or emotional) damage of goods along the delivery process.

West Malaysia

  • Shipping Fee: RM 4
  • 3-10 Working Days

East Malaysia

  • Shipping Fee: RM 12
  • 5-14 Working Days